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Terms & Conditions

Copyright and Trademark Notice

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Decade Awards.com (Fiery Stock), Copyright © 2012, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Credit Cards

We accept the following credit cards: Visa, MasterCard, Discover,  and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.

Please note that your credit card statement will show "Decade Awards/Fiery Stock" as the seller.  Fiery Stock is the parent company to DecadeAwards.com.

We also accept Google, Amazon and Paypal payments during checkout.
 
International Shipments
 
Decade Awards has partnered with a trusted third-party company, International Checkout, to fulfill orders for our International customers. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to International Checkout at support@internationalcheckout.com.
 
WHICH COUNTRIES DO YOU SHIP TO? 
 
International shipping is currently available WORLDWIDE from Decade Awards. Our third party vendor, International Checkout, will ship to all destinations around the world. CAN I CHECK THE STATUS OF MY INTERNATIONAL ORDER? To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.
 
WHO SHOULD I CONTACT WITH QUESTIONS ABOUT MY INTERNATIONAL ORDER?
 
All inquiries regarding your international order should be directed to International Checkout at: EMAIL: support@internationalcheckout.com
 
Please visit the International Checkout Customer Service page for more information and phone numbers in your area.
 
CANADA ORDERS
 
For our Canadian customers; you should choose to use the "International Orders" button for larger UPS Ground shipments. For small orders and/or Canadian customers that prefer to ship via USPS Priority Mail or Express Mail, please choose the standard "Proceed to Checkout" button, as this will generally be more economical and a faster delivery process for smaller shipments to Canada. Shipping quotes for this service are available in Step 2 of the standard checkout process.
All additional Custom &/or Duty Fees are the sole responsibility of the buyer. We cannot calculate or estimate these costs for you.
 
APO/FPO Addresses (US MILITARY ADDRESSES)
 
APO/FPO address can be shipped through Decade Awards standard checkout procedure. Please choose the standard "Proceed to Checkout" button, as this will generally be more economical and a faster delivery process. We use USPS Priority or Express Mail for all APO/FPO addresses. APO/FPO addresses do NOT need to use the International Checkout feature.
 
Links
 
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of and/or content located on and/or through any such site.
 
Money Orders, Cashier’s Checks, Company Checks, & Personal Checks
 
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only and made out to "Decade Awards".  Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.

Multiple Product Orders

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. DecadeAwards.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

Other Conditions

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether DecadeAwards.com (Fiery Stock) signs them or not. We reserve the right to make changes to this site and these Conditions at any time.

Out-of-Stock Products

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 1PM  (PST), or by the next business day if your order is received after this time.  For orders received on Saturday, Sunday or any major holiday, they are processed on the next available business day. 

However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to Production and/or shipping.
 
Privacy
 
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.

Our secure servers protect your information using advanced encryption techniques and firewall technology.

To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to DecadeAwards.com. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.

When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to DecadeAwards.com. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.

Privacy on Other Web Sites

Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. DecadeAwards.com (Fiery Stock) is not responsible for the actions of third parties.

Returns

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase.  

Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase.

We cannot accept any personalized products for return, unless an error is determined to be the fault of ours.  Please be sure all spelling is correct at the time the orders is placed and/or when a digital proof is sent and approved.
 
Shipping Policy
 
Production lead Time -- Please allow 3 - 5 business days to process Personalized Products and ship your order.  For In stock Non-Personalized products please allow 1-3 business days to process and ship your order. 
The shipping lead time is an estimate based on the shipping method chosen and does not include the production lead time.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by DecadeAwards.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Taxes

DecadeAwards.com (Fiery Stock) shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of Washington. For orders shipped to other states, you (the buyer) are solely responsible for all applicable sales taxes or other duty/value added taxes.

Typographical Errors

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, DecadeAwards.com (Fiery Stock) shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. DecadeAwards.com (Fiery Stock) shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, DecadeAwards.com (Fiery Stock) shall immediately issue a credit to your credit card account in the amount of the incorrect price.

Order online or call us toll free

509-474-9530